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If the faulty decoder is the primary decoder, you will need to change cabling to link the two remaining decoders.
What happens if I want to take one of my decoders on holiday?
Is the Access Fee payable on the same date as my subscription? Is the Access Fee pro-rated (proportionately calculated) if I take up Xtra View half way through my billing month? What are the allowed Xtra View combinations and requirements? You can contact us to disconnect the faulty decoder.
If you have three decoders linked in Xtra View, the remaining two decoders will stay linked.
This means that content might arrive sooner on the online catalogue than the DStv Catch Up service on your decoder.
The recommended installation for most Xtra View set-ups is a DStv Smart LNB together with an 80cm satellite dish.
The only exceptions are Xtra View set-ups, which include a HD PVR 4 tuner (UEC model) – these will require the use of a Quad LNB together with a multiswitch.
Xtra View is a way to keep the whole family happy and lets you get more than one channel in your home at the same time.
Up until now, you’ve been able to link two decoders together (the monthly cost for this is your normal DStv subscription plus an Access Fee).
When setting up Xtra View, you’ll be asked to choose the primary decoder and also nominate which decoder should be the one that gets switched off if the second Access Fee is not paid.